Privacy Policy

This policy explains what information Weinland Management LLC collects through this website and our online advertising, why we collect it, who we share it with, and the choices you have. It is written in plain English, and the sections are numbered so you can point us at anything you want explained.

1

Who we are

Weinland Management LLC is a family-owned property care and stewardship company based in Marble Falls, Texas, serving Marble Falls, Lake LBJ, and the wider Texas Hill Country. In this policy, we, us, and our mean Weinland Management LLC, and you means anyone who visits this website, responds to one of our ads, or contacts us.

This policy covers weinlandmanagement.com and the forms we run on Facebook and Instagram. If you are a client, the way we handle information about your property is also governed by your written service agreement with us.

2

What we collect

Information you give us

When you fill in a form on this website, book a call, email us, call us, or text us, we collect what you choose to send. That usually includes:

• your name
• your email address and phone number
• the location or address of the property you are asking about
• details about the property and what you need, such as the type of property, how often you are there, and your budget range
• the date and time you choose for a call
• anything else you write in the form or in your message to us

Information from our Facebook and Instagram ads

If you respond to one of our ads by filling in a form on Facebook or Instagram, Meta passes us what you enter there. That can include your name, email address, phone number, and your answers to the form's questions, such as the type and location of your property and your budget range. Meta also handles that information under its own privacy policy.

Information collected automatically

Like most websites, ours records technical information when you visit: your IP address, browser and device type, screen size, the pages you look at, the buttons you click, the date and time, how long you stay, and the site, search, or ad that sent you here. Some of this is collected through cookies and similar technologies set by Google Analytics and the Meta Pixel, which are described below.

3

How we use it

• to answer your inquiry and arrange a call or consultation
• to provide, schedule, and carry out our services
• to contact you by email, phone, or text about your property, your inquiry, or your service
• to send occasional updates about our services, if you have asked for them
• to measure how well our website and advertising work, and to show our ads to people who are likely to be interested in them
• to keep the website working, secure, and useful
• to meet our legal, tax, insurance, and record-keeping obligations

4

Cookies and similar technologies

Cookies are small files a website stores on your device. Pixels and tags are small pieces of code that send information about your visit to the company that provides them. We use the following:

• Necessary cookies may be set by our website platform and hosting provider to keep the site working and secure.
• Analytics cookies tell us, in aggregate, which pages people read and where they arrive from, so we can improve the site. We use Google Analytics for this.
• Advertising cookies and pixels help us see whether our Facebook and Instagram ads lead to inquiries and booked calls, and help Meta show our ads to the right people. We use the Meta Pixel for this.

The Meta Pixel

The Meta Pixel is a tool from Meta Platforms, Inc., the company behind Facebook and Instagram. It runs on every page of this site. When you visit, it can send Meta:

• the pages you visit, the time of your visit, and the page or ad that sent you here
• your IP address, browser, device, and screen details
• the buttons you click, and the text on those buttons
• actions you take, such as submitting a form or booking a call
• a cookie identifier stored in your browser (named _fbp), and any Facebook cookie already in your browser
• when you submit a form on this site, contact details you enter, such as your name, email address, phone number, city, state, and ZIP code. The pixel scrambles (hashes) these in your browser before sending them, and Meta uses them to match your visit to a Facebook or Instagram account.

Our website may also send the same kinds of information about your visit, such as a page view or a booked call, to Meta directly from our web server using Meta’s Conversions API.

If you are logged into Facebook or Instagram in the same browser, Meta can connect your visit to your account. Meta uses this information to measure our ads, to show our ads to people who have visited our site or who are similar to them, and for its own purposes under the Meta Privacy Policy. Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet, and use that information to provide measurement services and target ads.

Google Analytics

Google Analytics, a service from Google LLC, uses cookies (named _ga and similar) to count visits and show us how people use the site, such as which pages are viewed and how visitors arrive. Google receives your IP address and technical details about your visit. Google explains how it uses this information on its page about how Google uses information from sites that use its services.

Your cookie choices

• You can block or delete cookies in your browser settings, and most browsers let you refuse third-party cookies by default. If you do, parts of the site may not work as intended.
• You can control how Meta uses activity from other websites in the ad settings in your Facebook or Instagram Accounts Center.
• You can opt out of interest-based ads from many companies at optout.aboutads.info.
• You can stop Google Analytics from recording your visits with the Google Analytics opt-out browser add-on.
• You can also email admin@weinlandmanagement.com to opt out of targeted advertising. We will remove your information from any customer lists we use for advertising, and explain how to stop the Meta Pixel in your browser.

5

Who else handles your information

We use a small number of established companies to run the website, advertise, and communicate with you. At the moment those are:

• Bluehost, which hosts this website
• Jotform, which runs our contact form and call booking calendar and stores what you submit through them
• Google, for Google Analytics and for the fonts used on this site (your browser loads them from Google, which receives your IP address)
• Meta Platforms, for the Meta Pixel and our Facebook and Instagram ads and forms
• SociableKit, which displays our Google reviews
• our email, phone, and text message providers

Bluehost, Jotform, SociableKit, and our email, phone, and text providers only receive the information they need to do their job for us, are expected to keep it secure, and handle it under their own privacy policies. We do not authorize them to use it for their own purposes. Google and Meta may also use information they receive for their own purposes, as described in their privacy policies and above.

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

6

Calls, texts, and email

If you give us your phone number, through this website, a Facebook or Instagram form, or directly, you agree that we may call or text you about your inquiry, scheduling, or work at your property. Agreeing to this is not a condition of buying anything from us. Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving texts, or HELP for help. You can also ask us to stop calling or emailing you by writing to admin@weinlandmanagement.com. We will still contact you where we need to about work already underway at your property.

We do not sell your phone number, and we never share your agreement to receive texts with anyone for their marketing.

7

How long we keep it

We keep inquiries for as long as we reasonably need them to follow up and to keep a record of who we have spoken to. Client records are kept for the length of the service relationship and afterwards for as long as our legal, tax, insurance, and warranty obligations require. Website analytics and advertising data is held by Google and Meta under their own retention policies and the settings in our accounts with them.

8

Your choices and rights

You can ask us to:

• confirm whether we hold personal information about you, and give you a copy of it in a portable format
• correct anything that is wrong or out of date
• delete your information, where we are not required to keep it
• remove your information from any customer lists we use for advertising
• stop sending you marketing messages

To make a request, email admin@weinlandmanagement.com or call 832-767-9715. We may need to confirm your identity before acting on a request. We will respond within 45 days, and if we need more time we will tell you why within that period. We will not charge you for a reasonable request, and we will not treat you differently for exercising any of these rights.

Texas residents

We honor the rights listed above for Texas residents. If we decline your request, you can appeal by replying to our decision or emailing admin@weinlandmanagement.com with the subject line "Privacy appeal." We will respond to an appeal within 60 days and explain our decision. If you are not satisfied with the outcome, you can contact the Texas Attorney General.

If you live in another state, you may have similar rights under your state's law. Tell us where you are based and we will apply them.

9

Security

We take reasonable steps to protect the information we hold, and we limit access to the people who need it to do their work. No website or method of transmission is completely secure, so we cannot guarantee absolute security, but we will tell you promptly if a breach affects your information and the law requires us to.

10

Children

This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 13, and our ads are not directed at children. If you believe a child has given us information, email admin@weinlandmanagement.com and we will delete it.

11

Links to other sites

Our site links out to third-party sites and services, including Jotform, our Google reviews, Facebook, and Instagram. Once you leave weinlandmanagement.com, this policy no longer applies. We are not responsible for the content or privacy practices of sites we do not control, and we would encourage you to read their policies.

12

Changes to this policy

If we change this policy we will post the new version on this page and update the date at the top. Material changes will be obvious from the page itself. Continuing to use the site after a change means you accept the updated policy.

13

Contact us

Questions about this policy, or about the information we hold, can go to:

Weinland Management LLC
Marble Falls, Texas
Privacy and legal requests: admin@weinlandmanagement.com
Everything else: hello@weinlandmanagement.com
832-767-9715

This policy is written to be read and understood. If any part of it is unclear, ask us and we will explain it plainly.